Separate tools in.
One incident record out.
RectifAI gives responders one operational workspace across Jira Service Management, chat, paging, and meeting workflows. External activity lands in one incident surface, then the right updates flow back into JSM.
Live incident activity
External systems feeding RectifAI
RectifAI normalizes activity, links records, and syncs structured updates to JSM
Jira Service Management
JSM-4821
Authentication API outage synced from RectifAI
JSM-4821 linked to incident
Status synced to Investigating
Internal comments
[Internal] Slack bridge created and responders invited.
[Internal] Zoom bridge started and link posted to channel.
Internal notes stay aligned with the incident record
Why RectifAI feels different
Designed for teams whose incident stack is already fragmented.
The story here is not “replace everything.” It is “let your separate systems feed one operating model.” That is a much stronger and more believable promise for the product you actually have.
JSM incident
Separate event stream
Slack / Teams / Chat
Separate event stream
PagerDuty / JSM Ops
Separate event stream
Zoom / Meet / Teams
Separate event stream
Unified incident record
One surface for status, roles, systems, and linked tooling
One workflow across mixed vendors
Choose different default providers for chat, paging, and meetings without rebuilding your incident process every time the stack changes.
- Chat can run on Slack, Google Chat, or Microsoft Teams
- Paging can run on PagerDuty or JSM Operations
- Meetings can run on Zoom, Google Meet, or Microsoft Teams
JSM stays the ITSM anchor
RectifAI is opinionated about where the incident record lives while still letting the surrounding tooling flex around your team.
- JSM project, issue type, and status mapping configuration
- Linked records visible from the incident list and sheet
- Automation settings control how status changes fan out
The product surface stays operational
The signed-in UI already exposes the things your responders need in the heat of an incident: incidents, systems, teams, integrations, reports, and workspace controls.
- Dashboard with active incidents and incident activity
- Incident sheets with bridge, timeline, people, and post-incident tabs
- Admin-safe settings for integrations and automations
Dashboard
Track active incidents from one workspace.
See active incidents, ownership, connected providers, and workspace activity together so responders can understand what needs attention without jumping between tools.
3
Active incidents
12
This month
47m
Average MTTR
Authentication API outage
Owner assigned · systems linked
Payments worker backlog spike
Owner assigned · systems linked
Partner webhook failures
Owner assigned · systems linked
Incident Sheet
Manage linked records from the incident sheet.
The Bridge tab keeps the linked JSM issue, incident channel, paging state, and meeting bridge in one operational view so the response stays coordinated.
Incident sheet
Bridge tab
JSM
JSM-4821 linked
IM Channel
#inc-auth-api
Paging
PagerDuty incident acknowledged
Meeting Bridge
Zoom bridge created
Automations
Control how updates sync across systems.
Automation settings let teams choose which status changes, messages, and meeting events should flow between JSM, chat, paging, and bridge providers.
Automations
Cross-system sync controls
Sync ticket status to paging
Matches the signed-in automation settings page
Sync ticket status to messaging
Matches the signed-in automation settings page
Sync paging status to ticketing
Matches the signed-in automation settings page
Sync meeting participant events to ticketing
Matches the signed-in automation settings page
Built around the tools the app already supports
Keep the best tool for each job. Standardize the response around it.
The strongest story here is flexibility with structure: one ITSM anchor, provider defaults by workflow type, and automation rules that decide how status and activity move between systems.
Atlassian
ITSM anchor
Configure default project and issue types
Map JSM status changes into the wider workflow
Link incidents to the Jira issue key shown in RectifAI
Support problem records and follow-up action items
The current product surface already supports category-based providers, ownership mapping, Jira-backed post-incident workflows, reporting, and workspace-level administration from one place.
Command incidents from one workspace
Choose providers by workflow, not by vendor lock-in
Built for controlled rollout
Give customers and responders a cleaner incident workflow
Connect Jira, chat, paging, and meeting providers in one workspace and stop rebuilding the response process inside every outage.
[Internal] PagerDuty escalation triggered for auth-service.